Tier 1 Support Specialist - US Remote
Company:PerfectServe
Location:United States, EST
Languages:English
Seniority level:Entry
Skills:
DocumentationMicrosoft Office SuiteCommunication SkillsAnalytical SkillsCollaborationCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkEmpathyVerbal communicationTroubleshootingActive listeningStrong work ethicAbility to learnClient relationship managementTechnical supportCustomer support
Requirements:
Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Ability to work some holidays Willingness and excitement to work evenings or overnights and/or weekends
Responsibilities:
Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their PerfectServe applications Train end users on how best to use PerfectServe’s phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues Consult, design, configure, and deploy custom applications Build and revise new user accounts Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other PerfectServe teams on escalated technical issues
