Customer Success Analyst

Commitment to understanding customer needs and contributing to their success Creative mindset with a passion for tackling challenging problems with data Strong communication and storytelling skills Strong organizational and project management skills Familiarity with machine learning, data analysis, and predictive analytics Understanding of key concepts in the healthcare industry; prior experience in healthcare strongly preferred Comfort working in a dynamic environment Bachelor's degree in Epidemiology, Public Health, Statistics, Mathematics, Health Economics or similar field required Prior experience in an analytical or customer success role, preferably customer-facing Proficiency in data visualization tools such as Tableau, Power BI, or similar preferred Basic knowledge of SQL or Python is a plus but not required Must be legally authorized to work in the United States and not require employer sponsorship now or in the future.

Understand customer goals and support their efforts to develop actionable insights based on existing data and models Contribute to customer onboarding experiences and content Contribute to project management for the team Engage with customers to provide initial support and troubleshooting, escalating as needed Participate in reviews with customers to assess and enhance measurable impact Use platform tools to run simulations, generate visualizations, and create reports or dashboards tailored to customer needs (for premium support customers) Translate analytical results into clear, actionable stories to support decision-making, using presentations, dashboards, and map-based visualizations (for premium support customers) Share customer feedback with internal teams to support continuous improvement