Bilingual Case Manager (Remote Flexible, Spanish Speaking)

1+ years of general work experience (Case Management preferred). Physically located in Ventura County, California. Reliable transportation for engagement at clinic, community based organization, and health system partner locations. Quiet, HIPAA compliant, and internet-connected space for virtual work. Bilingual – English/Spanish. Strong understanding of cultural fluency. High degree of empathy. Ability to work collaboratively in a multidisciplinary team. An eye for optimization. Organizational skills. Ability to remain patient when faced with adversity. Strong technical skills and comfort with technology innovation. Past experience with CRM databases, basic Excel, Word, email, and video conferencing. A valid driver’s license and auto liability insurance.

Maintain ongoing caseload through evidence-based approaches. Use relationship-based strategies to support members. Conduct periodic telephonic and SMS outreach. Work with members to identify and incorporate health/wellness goals into a Health Action Plan/Shared Care Plan. Support nurse care manager, behavioral health care manager, nurse practitioner, and Community Engagement Specialist with delegated tasks. Collaborate on care issues with the Enhanced Care Management team. Consistently meet monthly encounter metrics. Identify and break down barriers to program continuation. Assist individuals in securing connections to community supports. Coordinate physical care management appointments. Utilize external and internal online platforms for collaboration.