Bilingual Care Team Manager (Remote PST, Spanish Speaking)

At least 2 years of experience managing large individual contributor teams, ideally in healthcare or community care. 2+ years of experience with community engagement, patient navigation, or social work. Experience in a care team background, navigating multidisciplinary collaborative care models. Bilingual – English/Spanish. Strong understanding of cultural fluency and knowledge of community resources. Demonstrated experience working with individuals with complex chronic needs. Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools. Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access.

Lead and develop the Lead Care Manager team, providing coaching and support. Ensure quality of patient care through regular audits and documentation checks. Monitor key performance metrics and act as the first point of contact for escalations. Assist with training programs and the LCM interview process. Serve as the liaison between LCMs, clinics, and stakeholders. Identify opportunities for care management process improvement.