Customer Support Team Lead (Greek-Speaking)

Proven experience in Customer Support, Service, or Call Center environments Solid grasp of essential customer support metrics (CSAT, SLA, FRT + NRT, HT, NPS) Proficient with tools like Intercom, Slack, and Google Workspace Outstanding written and verbal communication skills in English Comprehensive understanding of customer service operations (ticketing systems, live chat, email, phone support) Analytical approach to analyze customer service performance metrics and drive enhancements Strong problem-solving abilities Fluent in English Greek-speaking

Lead and mentor a team of customer support representatives Handle customer inquiries via phone, email, and chat Maintain detailed records of customer interactions and issues Identify trends and areas for improvement in customer service processes Collaborate with other departments to ensure a seamless customer experience Assist in the development and implementation of customer support strategies Manage Greek-speaking team members Control & improve the quality of conversations with customers via mail channels (chat + email + call)