AI & Automation Analyst

5+ years of experience in IT operations, business systems, or automation platforms. Proven ability to analyze, document, and improve complex workflows across tools and teams. Hands-on experience with automation platforms such as n8n, Zapier, Workato, or similar. Working knowledge of APIs, authentication (OAuth, API keys), and role-based access controls (RBAC). Experience ensuring integrations are securely configured, including managing credentials, tokens, service accounts, and coordinating with PAM solutions. Comfortable using scripting or logic-based automation (Python, JavaScript, or comparable) for lightweight integrations or data handling. Familiarity with SaaS ecosystems and integration architecture, able to evaluate feasibility and security considerations. Strong communication skills, capable of translating between technical concepts and business needs. Process-oriented mindset with curiosity to explore new tools, frameworks, and AI technologies

Partner with teams across Fleetio to identify, document, prioritize, and build automation opportunities. Create clear process maps, workflow diagrams, and structured documentation using tools like FigJam to guide technical implementation. Prototype or configure simple automations directly (for example, using n8n, Zapier, Workato, or internal tools) when appropriate. Review and help configure integrations to ensure secure authentication, credential management, and access controls, including coordination with Privileged Access Management (PAM) systems. Collaborate with IT, Security, engineering, etc., partners to embed governance and compliance into the automation lifecycle. Maintain Fleetio’s automation inventory, including ownership, dependencies, and technical metadata. Monitor automation health and continuity, ensuring long-term durability as teams, systems, or credentials evolve. Establish reusable templates, patterns, and frameworks that make it easy for teams to self-serve responsibly. Contribute to Fleetio’s broader AI enablement efforts, helping teams identify where intelligent tools can streamline workflows or decision-making.