Bilingual Hotel Booking Specialist (Dutch) - Work Remote In Greece
Company:Mercier Consultancy MD
Location:Greece, Portugal, Latvia, Malta, Bulgaria
Languages:Dutch, English
Skills:
Communication SkillsCustomer serviceWritten communicationExcellent communication skillsFluency in EnglishVerbal communicationCRM
Requirements:
Fluency in Dutch (written and spoken). Proficiency in English. Experience in hotel reservations, customer service, or relevant fields is preferred. Strong communication and interpersonal skills. Ability to effectively manage client concerns and provide swift solutions. Familiarity with CRM systems and standard office software is advantageous. Self-driven with the ability to work independently in a remote setup.
Responsibilities:
Support Dutch-speaking clients with hotel booking inquiries and reservations via phone, email, and chat. Provide detailed information about hotel options, amenities, and pricing. Process bookings accurately, ensuring client preferences are captured and confirmed. Handle customer issues or inquiries with professionalism and efficiency. Maintain accurate records of client interactions and bookings in the CRM system. Stay updated on hotel trends, properties, and offers.
