Dutch Customer Support Specialist | Automotive Industry

Native-level Dutch proficiency Strong proficiency in English (spoken and written) Previous experience in customer support, automotive services, or mobility assistance is a plus Excellent communication and problem-solving skills Ability to remain calm and professional in urgent or stressful situations Strong organizational skills and attention to detail Comfortable using digital tools and CRM systems

Handle incoming customer inquiries via phone, email and chat in Dutch Provide information about vehicles, service appointments, warranties and mobility assistance Support customers with roadside assistance requests and coordinate with service partners Assist with account-related questions and escalate complex technical cases Record customer interactions accurately in the CRM system Deliver clear, empathetic, and professional communication Stay up to date with brand policies, new models and service offerings