Appian System Administrator

Bachelor’s degree in computer science, electronic engineering, or other engineering/technical discipline. 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles. 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and/or 1-2+ years of Appian administration experience (system configuration, upgrades, troubleshooting). 2-3 years of proven, hands-on AWS experience. Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues. Hands-on experience with AWS services such as EC2, S3, RDS, IAM, Cloudwatch. Proficient in using Git for version control and GitHub for collaboration and configuration management. Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates and maintenance). Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions. Ability to read requirements, analyze problems, and determine solutions autonomously. Identify trends, recurring issues, and opportunities for improvement. End-to-end debugging skills across application, middleware, and infrastructure layers. Commitment to staying current with Appian platform changes. High level of precision in operational tasks and documentation. Excellent written and verbal communication skills. Ability to work well under pressure within a technically challenging environment. Experience in working in mission-critical environments. Must be able to pass a US Government background investigation. Must be able to obtain Public Trust clearance.

Continuously enhance the internal Appian platform site. Perform comprehensive Appian system administration. Execute Appian hotfixes and upgrades. Troubleshoot and resolve Appian application and platform issues. Apply Appian documentation to solve challenges. Adapt platform configurations and scripts. Monitor and report Appian application efficiency, performance, and reliability. Provide hands-on support for AWS GovCloud infrastructure. Perform system administration tasks on Windows and Linux environments. Monitor system capacity, health, and performance. Support environments with a focus on availability and uptime. Maintain working knowledge of Application Servers. Collaborate on capacity planning and analytics. Maintain security controls in compliance with VA requirements. Assist in obtaining and maintaining Authority to Operate (ATO). Ensure VA security and architecture policies are implemented. Participate in CI/CD pipelines and deployment automation. Troubleshoot and enhance existing automation scripts. Drive continuous improvement in deployment processes. Provide break-fix support and incident resolution. Troubleshoot simple and complex issues. Identify recurring issues and implement preventative solutions. Perform detailed troubleshooting across the full stack. Execute operational tasks and platform projects. Create and maintain runbooks, operating procedures, and system documentation. Ensure operational processes are carried out with attention to detail and expediency.