- Continuously enhance the internal Appian platform site.
- Perform comprehensive Appian system administration.
- Execute Appian hotfixes and upgrades.
- Troubleshoot and resolve Appian application and platform issues.
- Apply Appian documentation to solve challenges.
- Adapt platform configurations and scripts.
- Monitor and report Appian application efficiency, performance, and reliability.
- Provide hands-on support for AWS GovCloud infrastructure.
- Perform system administration tasks on Windows and Linux environments.
- Monitor system capacity, health, and performance.
- Support environments with a focus on availability and uptime.
- Maintain working knowledge of Application Servers.
- Collaborate on capacity planning and analytics.
- Maintain security controls in compliance with VA requirements.
- Assist in obtaining and maintaining Authority to Operate (ATO).
- Ensure VA security and architecture policies are implemented.
- Participate in CI/CD pipelines and deployment automation.
- Troubleshoot and enhance existing automation scripts.
- Drive continuous improvement in deployment processes.
- Provide break-fix support and incident resolution.
- Troubleshoot simple and complex issues.
- Identify recurring issues and implement preventative solutions.
- Perform detailed troubleshooting across the full stack.
- Execute operational tasks and platform projects.
- Create and maintain runbooks, operating procedures, and system documentation.
- Ensure operational processes are carried out with attention to detail and expediency.
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