Senior Manager, Account Management - US
Company:GoGlobal
Location:United States
Languages:English
Seniority level:Manager, 8-10 years
Experience:8-10 years
Skills:
LeadershipProject ManagementHR ManagementMentoringComplianceAccount ManagementClient relationship managementCross-functional collaborationSales experienceTeam managementCRM
Requirements:
8-10 years of experience in account management, corporate services, international expansion, or global HR solutions. Proven track record managing strategic accounts. Advising on cross-border operations. Strong knowledge of entity establishment, corporate governance, HR, payroll, and compliance. Background in accounting, tax, or corporate secretarial services preferred. Project management experience and professional certifications (e.g., CPA) are a plus. Proficiency in CRM tools (HubSpot or similar).
Responsibilities:
Serve as primary liaison for high-value, multinational clients. Build trusted relationships with senior client stakeholders and provide consultative guidance. Oversee onboarding and ensure seamless service delivery across HR, payroll, corporate governance, and finance. Identify and execute cross-sell and upsell opportunities. Advise clients on market-entry strategies and multi-country operations. Partner with Sales on tailored proposals and renewal strategies. Ensure accurate documentation and compliance with systems and regulations. Collaborate with internal teams to deliver integrated solutions. Manage escalations and resolve complex client issues. Mentor Account Managers. Drive best practices and process improvements. Lead strategic internal projects for service delivery. Work closely with Sales, Legal, and Operations on proposals. Coordinate with global offices for consistent service delivery.
