VP, Operations - Remote (Contractor)

8+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes. Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks. Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication. Advanced Experience using GHL (GoHighLevel) CRM. Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow. Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting. Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy. Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics. Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy. Ensure every new funnel, program or product integrates cleanly into our architecture and build a high-performing operations org.