QA Manager

5+ years of experience in Software Quality Assurance. 3+ years in a QA management role. Proven experience delivering high-quality releases in a SaaS or PaaS environment. Strong knowledge of QA methodologies, testing strategies, and the full QA lifecycle. Hands-on experience with functional, regression, and automated testing of web-based applications. Working knowledge of automation tools (ACCELQ strongly preferred). Familiarity with CI/CD pipelines. Experience managing QA metrics, reporting, planning, and operational performance. Strong communication skills (written and verbal). Fluent in English. Ability to lead a remote and globally distributed team. ISTQB or equivalent QA certification (preferred). Experience with JavaScript-based applications (preferred). Experience with SQL (preferred). Experience with BPMN workflows (preferred). Experience with APIs (preferred). Hands-on experience with Jira, Confluence, and test management tools (preferred). Experience with Postman, Swagger, or other API testing tools (preferred). Background in Supplier Information Management or ERP ecosystems (SAP or Oracle) (preferred).

Lead, mentor, and develop a team of 7-10 QA analysts/testers. Manage workload allocation, backlog prioritisation, and capacity planning. Define and monitor QA performance metrics. Build a team culture centered on quality, accountability, collaboration, and continuous learning. Own and evolve the QA strategy, methodologies, and standards. Review feature specifications, stories, epics, and acceptance criteria. Oversee the creation, review, and execution of test plans, estimations, and timelines. Ensure consistency, completeness, and quality of QA outputs. Drive a shift-left mindset. Oversee the design, implementation, and maintenance of automated test suites. Partner with the Release team to integrate automated tests into CI/CD pipelines. Identify opportunities for automation, test orchestration, and AI-led quality improvements. Champion continuous improvement initiatives. Act as a key liaison between Product Engineering, Support Engineering, Customer Success, and Product Release. Communicate test results, release readiness, risks, and mitigation plans. Ensure customer-reported issues feed back into test coverage and QA strategy. Collaborate with engineering and product stakeholders to refine release quality gates and standards.