Solutions Engineer (Hong Kong)

Proven experience operating within China’s internet environment and Great Firewall constraints. Strong networking foundation: TCP/IP, DNS, HTTP/HTTPS, TLS/MTLS, proxies, load balancing, NAT/VPN. Strong data background: APIs, data pipelines, quality/validation, normalization, monitoring. Familiar with digital-native architectures: APIs, microservices, event-driven patterns. Practical experience with at least one global cloud (AWS/Azure/GCP) and one China cloud (Alibaba/Tencent/Huawei/Byteplus). Hands-on mitigation of GFW issues: latency, packet loss, SNI/TLS filtering, route instability. Experience with CN PoPs and smart routing. Understanding of CN PIPL, Data Security Law, Cybersecurity Law. Familiar with ICP filing basics and awareness of MLPS 2.0. Experienced working with local ISPs/SIs/cloud vendors. Familiar with local WAF/anti-bot ecosystem and CAPTCHA/device-fingerprinting norms. Discovery excellence: uncovering use cases, constraints, success criteria, mapping technical value to ROI. PoC design and delivery: scoping, instrumentation, measurable outcomes, clear handover. Experience with web data acquisition at scale: session management, fingerprinting, CAPTCHA strategies, rotation policies. IP reputation management; understanding residential/mobile/datacenter IP sourcing in China and compliance constraints. Target-site variability troubleshooting and success-rate optimization. Ability to isolate GFW vs target-site WAF vs ISP congestion. Familiarity with monitoring/telemetry stacks (e.g., Prometheus/Grafana, ELK, OpenTelemetry). Exceptional presentation, communication, and meeting facilitation skills in English and Mandarin Chinese. Eligible to travel to Europe, Mainland China and the APAC region. Proven track record of collaborating with technical personas. Strong focus on quality and details. Proven track record of troubleshooting client's problems and solving them. Strong communications skills with the ability to build meaningful relationships with customers.

Understand client data requirements and recommend solutions. Own the technical relationship with strategic prospective clients. Design workflows for integrating solutions into client systems. Lead requirements discovery, solution presentations, and PoC builds. Demonstrate potential solutions to technical and non-technical clients. Utilize web scraping knowledge to support and guide clients. Respond to advanced product and technical questions, RFPs, and security questionnaires. Provide technical guidance for customer onboarding. Document technical considerations and contribute to knowledge bases. Partner with Sales and Account Management for technical guidance. Curate product feedback for Product and Engineering teams. Educate the sales team on product details and competitive analysis. Work with marketing to refine technical narrative and create collateral.