Kundenservice Mitarbeiter O2 Activation - Homeoffice (Europa)
Company:Globl.Contact GmbH
Location:Hungary, Bulgaria, Poland
Languages:German
Seniority level:Previous experience required
Experience:Previous experience required
Skills:
Communication SkillsProblem SolvingCustomer serviceSales experienceComputer skillsData management
Requirements:
Previous experience as a customer advisor or in customer service. Demonstrable sales experience. Strong, ideally native-level German language skills (written and spoken). Quick comprehension and preference for independent work. Proficient PC skills and reliable data management. Enjoy communication and customer interaction. Ability to work in a 100% remote environment. Stable internet connection. Quiet home office environment.
Responsibilities:
Be the first point of contact for new customers via chat, email, or phone. Support with SIM activations, contract unlocks, and new tariff launches. Assist with porting requests, number transfers, and technical activation questions. Securely process data changes, service requests, and contract starts in systems. Clearly explain next steps when activation is not immediately possible. Utilize sales affinity to place suitable additional options on an inbound basis.
