QA Manager (LDA)

3-5 years’ experience in Quality Assurance, Learning & Development, or Assessment Management Marketing agency or digital marketing operations background required Experience leading or managing a QA or training team in a corporate learning environment Strong understanding of evaluation frameworks, marking rubrics, and performance standards Excellent analytical, coaching, and reporting skills Ability to work cross-functionally and influence teams Exceptional attention to detail, accuracy, and fairness

Overseeing the quality and consistency of exam and project marking Conducting QA audits and calibration checks Coaching and supporting the L&D Assessor team Identifying gaps and recommending training or process improvements Collaborating with Training, Allocation, SME, CX, DS and HR Maintaining detailed QA documentation, score logs, and audit records Reporting QA trends and insights to leadership