- Work with stakeholders (Product, Operations, Compliance, and Engineering) to elicit, document, and prioritize business and system requirements
- Create clear and concise documentation including business requirements documents (BRDs), functional specifications, process flows, and use cases
- Translate complex operational needs into technical requirements for the development team
- Define and document key features for the medical chart retrieval platform, including workflows for provider outreach, patient data collection, data quality validation, and compliance tracking
- Ensure traceability of requirements from business needs through to implemented features
- Facilitate communication between development and operations teams to ensure alignment and shared understanding
- Act as a bridge between Operations (who manage retrieval logistics, payer/provider interactions) and Development (who build tools, APIs, and platforms)
- Provide operational insights to developers and gather feedback on feature feasibility and timelines
- Support UAT (User Acceptance Testing) by creating test cases, coordinating testing activities, and validating feature performance
- Ensure all documentation and solutions comply with HIPAA, HEDIS, and other relevant healthcare regulations
- Understand and document data flows related to PHI (Protected Health Information) and ensure appropriate security and privacy standards
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