Analyze, design, and build solutions on the Salesforce platform, primarily in Service Cloud. Gather, analyze, and document functional and technical requirements. Develop custom components in Apex, Visualforce, Lightning Components, and Aura. Build and maintain triggers, batch processes, test classes, validation rules, and automations. Implement flows in Process Builder, model processes, and optimize configurations. Develop and integrate REST and SOAP Web Services from and to Salesforce. Create PDF documents and reports/exports (including Excel) from Visualforce. Execute scripts and unit tests, ensuring quality and stability. Work under agile methodologies, especially SCRUM, collaborating with multidisciplinary teams.