System Administrator - Remote ( Nearshore Preferred )

3–5 years of hands-on experience in a Managed Service Provider (MSP) environment Strong expertise in RMM and PSA platforms, enterprise security tools, and automation platforms Excellent communication skills for explaining technical concepts to non-technical stakeholders Proven project management skills and ability to meet deadlines Self-motivated, detail-oriented, and committed to thorough documentation Willingness to learn and adopt new tools, particularly RPA and AI-based automation

Manage internal technology systems including RMM, PSA, EDR, SIEM, DNS filtering, ITDR, application whitelisting, and RPA platforms Develop, optimize, and document automation workflows Serve as the technical escalation point for Level 1 and Level 2 support teams Execute IT projects within timelines and budgets Maintain robust security posture across all systems Mentor junior team members Report on technical metrics, project progress, and system performance