Senior Technical Account Manager

5+ years of deep EHR integration and workflow knowledge Demonstrated experience with expanding customers and building franchises Functional understanding of data formats like HL7v2, XML, X12, APIs Understanding of various healthcare workflows Ability to proactively identify new solutions, scopes, and processes for customers Interest in working with ambiguous and changing responsibilities and initiatives Customer Success experience preferred

Partner with enterprise and scaling customers to execute on all post-sale functions Act as a trusted collaborator with the customer to deliver ideal integration outcomes Collaborate internally to manage customer success plans and escalations Maintain internal documentation relating to customers and processes Create collateral for customer to use at scale Keep up to date with product enhancements Monitor industry trends and how they impact our customers