Senior Technical Account Manager
110000 - 130000 USD per year
Company:
Location:US
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
SalesforceJiraAPI testingRESTful APIsCustomer SuccessConfluenceAccount Management
Requirements:
- 5+ years of deep EHR integration and workflow knowledge
- Demonstrated experience with expanding customers and building franchises
- Functional understanding of data formats like HL7v2, XML, X12, APIs
- Understanding of various healthcare workflows
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- Customer Success experience preferred
Responsibilities:
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
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