Director, Emergency Response Delivery

10+ years of experience in humanitarian programming, with significant time spent in field-based roles managing multi-country or large-scale operations. Significant experience working in challenging humanitarian contexts and overseeing security and risk management frameworks. Excellent judgement in fast-paced crisis settings. Strong understanding of humanitarian systems, including coordination mechanisms, donor engagement, and response frameworks. Proven experience designing and managing cash and voucher assistance (CVA) or similar direct aid programs. Demonstrated leadership, problem solving, and critical thinking in high-pressure, uncertain environments. A willingness to reimagine humanitarian and emergency response assistance approaches and technologies. Excellent cross-cultural communication and ability to lead diverse, distributed teams. Commitment to fostering inclusivity and equity. Fluency in English (required). Additional languages such as French preferred.

Oversee implementation of Emergency Response programs from activation to closure. Collaborate to establish and improve operational standards for field execution. Manage multiple simultaneous deployments, ensuring speed and recipient experience. Serve as the DRI for cash delivery during active responses. Ensure alignment with GD’s standards for protection, data security, financial procedures, and safeguarding. Recruit, train, and coach a high-performing team. Develop clear career pathways and performance goals. Create and maintain deployment rosters and surge pools. Lead the development and continuous improvement of delivery operational playbooks and SOPs. Partner with teams to ensure systems readiness and improvement. Track and report on readiness metrics. Ensure a culture of learning through lessons learned processes. Act as the global safety focal point for Emergency Response delivery operations. Oversee staff security and duty of care during deployments. Oversee risk assessments before and during field activations. Support after-action reviews and continuous improvement of safety protocols. Engage with external humanitarian partners, donors, and coordination clusters. Collaborate with internal stakeholders to ensure operational feasibility and compliance. Contribute to donor reporting, proposals, and communications.