Workforce Management Supervisor

Be a Florida resident residing within the state Demonstrate experience in call center operations Show expertise in Workforce Management (WFM) practices, including scheduling, adherence, forecasting, and operational support Have a secure, quiet, and confidential workspace with reliable internet Be able to pass a level two (2) DCF background check and drug test Have at minimum an associate's degree from an accredited university Have four (4) years of combined education and relevant work experience Have a minimum typing speed of 30 WPM Be comfortable with a phone and virtual chat-based work environment

Manage scheduling and real-time staffing support Maintain telephony, chat, and database systems Troubleshoot systems and processes Improve processes and enhance efficiency