Middle Technical Support Engineer

2+ years of helpdesk or tech support experience Knowledge of core Active Directory services Knowledge of Remote Desktop Services Knowledge of remote assistance tools Understanding of Networking and Routing Proficiency with MS Windows Proficiency with MS Office Suite Strong communication skills Intermediate English level or higher Knowledge of Linux administration will be an advantage Familiarity with AI tools for automating routine tasks and processes Bachelor’s degree in Computer Systems/Science or related technical field, or equivalent practical experience — would be a plus

Provide hands-on support for employees Maintain IT infrastructure Optimize internal processes through automation Troubleshoot issues Manage system accounts and licenses Contribute to a seamless digital workplace Purchase IT related items and licenses Manage equipment and licenses in asset tracking database Coordinate computer and system account setup and breakdown Manage email distribution changes Manage company communication regarding IT-related matters