Solutions Engineer
Company:Clearstory
Location:United States
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Project ManagementSoftware ArchitectureAPI testingRESTful APIsDocumentationCommunication SkillsProblem SolvingWritten communicationStakeholder managementFinancial analysisData modelingDebuggingCustomer SuccessVerbal communicationTroubleshootingBudgetingCross-functional collaborationTechnical supportData management
Requirements:
3-5 years of construction project management or cost management experience at a large General Contractor or Specialty Contractor. Proven track record managing Change Orders and budgets. 2+ years as a Solutions Engineer, Implementation Specialist, or Technical Consultant for a construction SaaS company. Strong understanding of how financial and field systems connect—comfortable with APIs, data flows, and system architecture discussions. Strong stakeholder management and executive communication skills. Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams. Ability to influence and challenge conventional wisdom. Excellent verbal and written communication skills. Hands-on experience with Procore, CMiC, Autodesk Build, or Sage (preferred). Previous Clearstory user or deep familiarity with Change Order workflows (preferred). Excellent communication and presentation skills—able to translate technical detail into customer value (preferred). Strong problem-solving mindset and comfort working cross-functionally in a fast-paced environment (preferred).
Responsibilities:
Serve as the primary technical expert during pre- and post-sale conversations with customers. Map customer workflows, identify integration points, and propose tailored Clearstory solutions. Lead discovery and solution design sessions for complex accounts. Support implementations and onboarding for advanced use cases, ensuring smooth data exchange. Partner with customers and engineering teams to scope, configure, and optimize integrations. Translate customer requirements into clear technical documentation. Troubleshoot API and data sync issues. Guide customers on leveraging Clearstory’s public API and Developer API. Partner with Sales to demonstrate Clearstory’s capabilities. Support Customer Success with adoption strategies, advanced configuration, and feature optimization. Develop reusable templates, playbooks, and technical documentation. Optimize demonstration environments. Relay integration feedback, feature requests, and workflow challenges to Product. Help shape the long-term vision of Clearstory’s integration strategy.
