Technical Account Manager - Commerce / Partner Success (100% Remote - Argentina)

Excellent communicator capable of building trust. Strong prioritization, context-switching, and organizational skills. Adept at turning ambiguity into clarity and designing repeatable processes. Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools. Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, or Product Specialist. Strong judgment in evaluating issue severity, partner impact, and operational urgency. Intermediate or advanced SQL skills (nice to have). Familiarity with API debugging, distributed systems, or SaaS platform operations (nice to have). Experience implementing or optimizing ticketing and triage systems (nice to have).

Serve as the primary technical point of contact for multiple B2B partners. Translate partner inquiries into structured, actionable requests with complete context. Assess and validate reported issues before escalating to engineering. Investigate technical or data-centric questions using internal tools, dashboards, and SQL. Manage and prioritize requests across multiple partners simultaneously. Improve intake workflows, templates, and triage mechanisms. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths. Contribute to playbooks, documentation, and partner-facing resources. Coordinate with a wide and diverse set of stakeholders.