Customer Success Manager

3-5 years in customer-facing roles (Customer Success, Account Management, Implementation/Professional Services, Research Ops, or similar) Experience managing a book of business of approximately $2M+ ARR S-tier organization skills Data-driven mindset Excellent communication and facilitation skills A builder’s, owner’s mindset

Own end-to-end post-sales success for ~50 mid-market and enterprise customers Lead customer onboarding and implementation Monitor account health and usage data Build and deepen relationships with executive sponsors and power users Own renewals and expansion motions Act as the voice of the customer internally Continuously refine and document Customer Success playbooks