Remote Office Assistant - Central America and the Caribbean
Company:Scalesource
Location:Dominican Republic, Guatemala, El Salvador, Nicaragua, Honduras
Languages:English
Seniority level:Entry, Proven experience in customer service or administrative roles
Experience:Proven experience in customer service or administrative roles
Skills:
Project CoordinationMicrosoft ExcelCommunication SkillsCustomer serviceAttention to detailOrganizational skillsMultitaskingExcellent communication skillsFluency in EnglishData entryCRM
Requirements:
High school diploma or equivalent. Proven experience in customer service or administrative roles. Excellent communication skills, both verbal and written. Strong organizational skills and ability to prioritize tasks. Proficiency in communication platforms such as RingCentral. Experience with data entry and spreadsheet management. Familiarity with marketing tools and techniques preferred. Ability to work independently and as part of a team. Strong internet connection and appropriate computer setup. Professional fluency in English. Friendly and confident phone demeanor.
Responsibilities:
Handle customer inquiries via phone, email, and text. Qualify potential clients using a provided script. Coordinate and schedule appointments using calendar management software. Request feedback and reviews from closed clients. Provide administrative support to sales staff. Follow up with sales staff to ensure task completion.
