Remote Virtual Assistant - Client success

Proven experience as an Executive Assistant or Senior EA in high-growth tech environments. High proficiency in Slack and modern collaboration tools. Perfect written English and strong communication logic. High EQ & IQ with exceptional judgment and situational awareness. Strong organizational skills with a proactive, ownership-driven mindset. Ability to operate with discretion, accuracy, and high responsiveness. Experience in Customer Success, client communication, or operations is a strong plus. Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

QC, manage, and refine all Slack messages across CS channels before they are delivered. Act as a communication bridge between executives, clients, and internal teams. Ensure all follow-ups and action items are completed without delay. Draft, polish, and send messages on behalf of CS leadership when required. Maintain organization of tasks, reminders, and communication flows. Escalate urgent client concerns to the appropriate owner immediately. Uphold communication standards, tone guidelines, and best practices. Support Customer Success projects and administrative tasks as needed.