Senior Engineering Manager - AI Steering

5+ years of engineering leadership experience, including delivering large-scale, complex systems. Proven ability to take ambiguous, early-stage ideas to production. Deep empathy for how people interact with intelligent systems. Experience creating intuitive, actionable product experiences for complex systems. Strong foundation in backend systems, data pipelines, and observability tooling. Excellent communication skills and collaborative leadership.

Lead a cross-functional product team building the control plane for Gladly's agentic platform. Own the feedback loop between performance insights and agent configuration. Develop the infrastructure that powers these loops: telemetry pipelines, evaluation metrics, and APIs. Collaborate with Product, Design, and Data Science to define "steerability". Deliver production-ready tools to analyze agent behavior and adjust configuration. Drive innovation in interpretable, configurable, and human-controllable AI systems. Mentor engineers and foster a culture of clarity and data-driven iteration.