IT Support Engineer, LATAM, Remote

1-3+ years in internal IT support/help desk Advanced MacOS user Proficient with Jira (or similar), Asana (or similar), TeamViewer (or similar) Proficient with Google Workspace/Admin, Slack, Notion, Front, and Zoom Strong security mindset, adherence to process, and respect for data privacy Service-first, empathetic, and clear communicator Reliable, organized, and detail-oriented

Resolve day-to-day employee requests (L1 support) Partner with People Ops, Dev Ops, and Finance teams Escalate non-L1 issues with clear context Maintain runbooks and FAQs in Notion Track equipment assignments, movements, and returns Prepare Macs and pre-provision accounts for onboarding Revoke/adjust access and manage device returns for offboarding Enforce least-privilege and manage group membership hygiene