VMware Senior Technical Support Engineer (NSX)

Minimum 5 years' experience across VMware core technologies at a senior support level Experience in handling critical customer situations Knowledge of NSX-T Architecture (Managers, Controllers, Transport Nodes, Edge Nodes, TEPs) Understanding of Logical Switching & Routing (Segment creation, Tier-0/Tier-1 gateways) Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW) Understanding of Edge Services (Load balancer, NAT, VPN) Mandatory knowledge of VMware vSphere (vCenter, ESXi, VM networking, vDS) Mandatory knowledge of Rest API, Curl, and Postman Mandatory knowledge of Certificates (Self-signed, CA) Mandatory proficiency on Linux/UNIX Mandatory proficiency in Networking (L3 protocols, switching, routing, IP subnetting, firewalls, load balancers, VPN) Mandatory proficiency in Packet Capture/Wireshark Familiarity with systems management concepts (SNMP, capacity/performance management, storage/network management) Required Certifications: Linux LPIC-1, LPIC-2 Optional Certifications: Networking CCNA, CCNP; VMware VCP, VCP-NV, VCAP-NV

Provide L3 technical support for VMware NSX-T Troubleshoot customer issues in a remotely connected environment Collaborate with a global team in a 24x7 follow-the-sun model Track issues from start to closure and minimize aging cases Provide root cause analysis for technical issues Assist with creating and maintaining knowledge articles