Remote Online Exams & Customer Experience Assistant - Italian Speaking
Company:PEOPLECERT
Location:Thessaloniki, Central Macedonia, Greece, 24/7 rotating shifts
Languages:English, Italian
Seniority level:Entry, Previous experience considered an asset
Experience:Previous experience considered an asset
Skills:
Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsWritten communicationInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsVerbal communicationTroubleshootingStrong communication skillsData entryComputer skillsEnglish communication
Requirements:
Bachelor’s degree is an asset. Previous experience in a similar position/function is an asset. Prior experience in certification or exam fields is an advantage. Passionate about Customer Satisfaction. Excellent command of English & Italian language (native-like or C2 level desired). Advanced computer literacy required. Excellent interpersonal, verbal, and written communication skills. Well organized, self-driven, flexible, and able to work in a fast-paced, deadline-driven environment. Availability to work in 24/7 rotating shifts, including nights, weekends, and holidays. Must undergo a Background Check for SELT service.
Responsibilities:
Provide exemplary customer service via email, chat, and phone. Oversee the secure and fair conduct of certification exams. Enforce exam rules and protocols. Handle technical or procedural issues during exams. Execute administrative tasks for exam registrations, scheduling, and result processing. Maintain accurate records and ensure compliance. Collaborate with cross-functional teams.
