Customer Service Representative (Malaysia)
Company:Selkirk Sport
Location:Malaysia
Languages:English
Seniority level:Entry, Previous experience preferred
Experience:Previous experience preferred
Skills:
Google AnalyticsCommunication SkillsCustomer serviceAttention to detailOrganizational skillsMicrosoft Office SuiteProblem-solving skillsCRM
Requirements:
Strong written and verbal communication skills in English. Previous experience in customer service, warranty processing, or administrative support preferred. Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). High attention to detail and ability to follow established procedures. Strong organizational and problem-solving skills. Reliable internet connection and ability to work with a U.S.-based team. Positive attitude, self-motivated, and eager to learn new systems and processes. Proactive in looking for tasks to do.
Responsibilities:
Review and process warranty claim submissions. Communicate with customers via email or digital platforms for claim details. Collaborate with U.S.-based team members for claim resolution. Document claim outcomes, shipments, and customer feedback. Identify recurring issues and escalate findings. Maintain accurate records of customer interactions. Participate in training and process improvement. Assist with additional customer service or administrative tasks.
