Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service). Configure Dynamics modules to meet business requirements. Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware. Collaborate with business analysts and stakeholders to gather requirements. Conduct unit testing, support user acceptance testing (UAT), and manage deployment. Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions. Create and maintain detailed technical documentation. Ensure all solutions adhere to Microsoft best practices, security standards, and compliance requirements.