Systems Analyst - OP01897-00

2+ years of experience in IT support and incident management. Hands-on experience troubleshooting hardware, operating systems, networks, and web applications. Solid Linux and Windows administration skills (services, networking, logs, performance). Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog). Familiar with cloud platforms (AWS, Azure) — core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling. Understanding of web application architecture and servers (Apache, NGINX, IIS). Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls). Intermediate+ English level (verbal and written). Excellent communication, collaboration, and documentation skills. Flexibility and adaptability in a 24/7 support environment.

Provide technical support for client applications, including incident response, troubleshooting, and escalation. Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data. Monitor system health and performance using DataDog and LogicMonitor. Configure and maintain DataDog monitors, dashboards, and alerts. Suggest improvements to application performance and reliability. Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions.