Care Coordinator, India
180000 - 360000 INR per year
Company:Wellthy
Location:India
Languages:English, Hindi, Tamil, Urdu
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Project ManagementMac OS XProject CoordinationGoogle AnalyticsJiraMicrosoft ExcelMicrosoft Office SuiteCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceCustomer SuccessConfluenceAdaptabilityProblem-solving skillsCritical thinkingTeamworkResearchFluency in EnglishEmpathyVerbal communicationClient relationship managementRelationship managementCustomer support
Requirements:
University Degree in Social Work or a healthcare-related profession (plus for advanced degrees). 5+ years of work experience in a healthcare role (e.g., Social Work, Patient Advocacy). Strong fluency in English with Hindi, Tamil, Urdu, or similar. Demonstrated knowledge of and ability to navigate the healthcare sector. Prior experience working across global markets and diverse healthcare landscapes. Strong ethical standards and respect for client confidentiality. Ability to integrate, collaborate, and adapt to evolving service experiences. Experience developing and facilitating care plans. Experience providing ongoing, hands-on support for complex healthcare situations. Experience creating high-touch customer journey experiences. Remote work experience with proficiency in macOS systems, GSuite, Slack, and 1Password.
Responsibilities:
Advise, research, coordinate, and execute healthcare tasks for members in the Asia Pacific region. Understand and be sensitive to the care needs of working families across diverse regions. Contribute to understanding global service areas and support regional surges. Improve and localize Wellthy Guides and Community Resources. Collaborate on non-client-specific initiatives, providing feedback on global products and services. Maintain a subset of care projects, supporting members and caregivers.
