Clinical Support Specialist - West Region

1-2 years related experience. Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.). Bilingual Spanish preferable, but not required. Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day). Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email. Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box. Collaborative, data-driven team player. Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites). Consistent access to a private work environment with high speed internet and professionally appropriate surroundings.

Serve as key point-of-contact for patients through their treatment and recovery process. Deliver world-class patient experience via phone, chat, or email. Adhere to defined workflows for consistent, high-quality support. Master technology suite for triage and resolution of administrative and logistical tasks. Collaborate with medical and behavioral health clinicians. All other duties as assigned.