Technical Support Engineer (Greece)

Computer Science degree, bootcamp graduate, or strong portfolio in software development / cybersecurity At least 3+ years in Customer Support Strong background in programming with experience in Python, AWS, and SQL High degree of empathy for the customer experience Strict attention to detail and outstanding troubleshooting / problem solving skills Eagerness to learn and develop professionally Excellent written and verbal communication skills Cybersecurity experience is a plus

Establish strong relationships with customers Investigate, troubleshoot, and solve complex technical issues Proactively identify and improve team workflow inefficiencies Collaborate with engineers in Greece and the U.S. Advocate for customer experience throughout the company Build tools and processes to improve support team effectiveness Share customer insights with stakeholders