Centralized Call Centre Representative (Remote) - Nightshift

2-3 years of related call centre, customer service, or dispatching experience Must be available and open and flexible to working different shifts Must be able to effectively communicate Proficient in Microsoft Office including Excel, Outlook, and SharePoint Ability to type a minimum of 50 WPM accurately

Answer telephones, order taking, file organization, and operation of office equipment Handle internal and external customer inquiries Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests Identify and escalate issues Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders Follow up on customer calls Pass on customer complaints to respective project managers Document all call information Produce call reports Organize and maintain various filing systems Assist in “working alone” procedure or site personnel Enhance organization reputation by accepting ownership for accomplishing new and different requests Explore opportunities to add value to job accomplishments Update job knowledge by participating in educational opportunities