Client Success Executive
Company:Centivo
Location:United States, EST, PST
Languages:English
Seniority level:Senior, 10 years as Client Success Executive, 5 years with self-funded accounts, 5 years at TPA or direct carrier
Experience:10 years as Client Success Executive, 5 years with self-funded accounts, 5 years at TPA or direct carrier
Skills:
SQLData AnalysisMicrosoft ExcelRelationship buildingAccount ManagementClient relationship managementCross-functional collaboration
Requirements:
Demonstrated technical expertise in working with self-funded employers Building compelling, data-driven financial narratives Analyzing stop-loss performance and renewal dynamics Translating complex plan and network performance into clear, actionable insights Deep understanding of value-based healthcare models Experience with high-performance network strategies Relationship builder Strategic communicator Growth-oriented professional Collaborative leader Bachelor's degree or equivalent experience 10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans 5 years’ experience working with self-funded accounts 5 years’ experience working at a TPA or direct carrier Advanced knowledge of Microsoft Office products (Excel, Power Point, Word) Excellent oral and written communication Business Acumen Strong ability to work cross functionally and build consensus
Responsibilities:
Own the client relationship Tell a compelling, data-driven story Drive client growth and retention Guide a seamless client journey Be the client’s voice inside Centivo Engage with brokers and consultants Champion continuous improvement
