Client Success Partner - Enterprise
3
360LearningDigital Training Platform
FranceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- 3+ years
- Required Skills
- LeadershipProject ManagementBusiness DevelopmentProject CoordinationHR ManagementCross-functional Team LeadershipStrategyCommunication SkillsCollaborationProblem SolvingMentoringNegotiationDigital MarketingChange ManagementCustomer SuccessSaaSRelationship buildingAccount ManagementTrainingClient relationship managementSales experience
Requirements
- 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager.
- Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees).
- Proven knowledge of the SaaS B2B industry is a plus.
- Proven interest in the digital industry, education, and e-learning in particular.
- Excellent interpersonal and communication skills.
- Native French proficiency.
- Excellent English proficiency (B2 minimum).
Responsibilities
- Support largest clients in their digital training strategy.
- Build strong relationships with HR executives.
- Develop usage, adoption, and impact of the solution.
- Facilitate client renewal by coordinating resources.
- Empower clients with the solution's vision.
- Ensure renewal or signing of new contracts.
- Define learning transformation roadmap and required resources.
- Develop a retro-planning of initiatives.
- Identify and document customer use cases.
- Develop trust with top management teams.
- Identify new project opportunities (up-selling, cross-selling).
- Reduce churn by identifying at-risk customers and implementing action plans.
- Identify strong leaders and advocates within client teams.
- Develop and share good business practices with the Client Success team.
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