International Field Service Representative – United Arab Emirates (UAE)

Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required. Minimum 1 year of experience as a Field Service Representative or equivalent. Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios. Proficiency with TCP/IP protocol and networking. Basic proficiency in English (reading and writing) is required. Proficiency in Arabic (written and verbal) required. Excellent organizational skills and attention to detail. Must be based in the United Arab Emirates (UAE). Willingness to travel to potential conflict areas in support of radios.

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc. Become an expert on the operation and application of Silvus' unique radio and networking solutions. Prepare and conduct product demonstrations for customer visits and equipment evaluations. Visit customer sites to provide technical support and deliver training. Troubleshoot failures and abnormal situations in the field. Collect and analyze field failures and abnormalities and provide feedback to the development team. Help the Design Engineers reproduce and troubleshoot problems. Travel up to 75% of the time and work on-site at the customer's location.