Platform Specialist

3+ years of experience in a ticketing, live events, operations, or customer support role Administrative experience with ticketing software Deep understanding of core ticketing concepts Ability to troubleshoot issues within a ticketing platform Very strong attention to detail Comfort working with digital platforms and processes Clear communicator Enthusiasm for learning new systems Strong customer service skills Ability to build trust quickly

Contribute to the technical implementation of new clients Assist with the setup and configuration of ticketed events Process special ticket operations requests Maintain ticketing data Train new hires Troubleshoot ticket delivery, scanning, and mobile access issues Support quality control efforts Provide documentation and post-event reporting Lead client operations calls Support live events remotely or on-site