4-year college degree in Computer Science, Computer Engineering, Information Technology or related field 4 years of experience in the IT industry with relevant technologies, or 8 years of overall IT experience and 2-4 years with relevant technologies Azure services Microsoft/Office 365 Active Directory At least 2 years of experience with an automation language such as PowerShell At least 2 years of experience with SQL or related relational databases At least 1 year of experience working as an administrator in one or more of: ConnectWise Manage, ConnectWise ScreenConnect, ConnectWise CPQ/Sell, ConnectWise BrightGauge, Ninja One, Audigy Exposure to/ability to support and manage GDAP and Lighthouse Experience integrating solutions via REST API Ability to communicate complex technical information to different audiences Experience with writing technical documentation