Dutch Speaking Customer Service for Hospitality & Tourism -Remote in Greece

Fluency in Dutch and English, both written and spoken. Experience in customer service, especially in the hospitality or tourism sector, is preferred. Strong communication skills and a customer-focused attitude. Ability to handle sensitive situations and solve problems effectively. Proficiency in customer service software and Microsoft Office Suite. Detail-oriented with excellent organizational skills. Passion for travel and helping others create memorable experiences.

Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat regarding travel and hospitality inquiries. Assist clients with booking processes, modifications, and cancellations while ensuring a seamless experience. Provide information about travel destinations, accommodations, and available services, helping customers make informed decisions. Handle customer complaints and feedback in a professional manner, ensuring customer satisfaction and loyalty. Collaborate with travel partners and internal teams to locate solutions and enhance service delivery. Maintain up-to-date knowledge of current promotions, travel policies, and company offerings. Document customer interactions accurately and contribute to service improvements.