Dutch Speaking Customer Service for Biotechnology industry -Remote in Greece

Fluency in Dutch and English, both written and spoken. Experience in customer service, preferably within the biotechnology or life sciences sector. Strong communication and interpersonal skills. Ability to handle complex inquiries and troubleshoot customer issues effectively. Proficiency in customer service software and Microsoft Office Suite. Detail-oriented with excellent organizational skills. A genuine interest in biotechnology and the ability to learn quickly about industry products and services.

Deliver exceptional customer service to Dutch-speaking clients through various channels, including phone, email, and chat. Assist customers with inquiries related to biotech products, services, and technical support. Provide detailed information about product usage, benefits, and best practices to ensure customer satisfaction. Address and resolve customer complaints in a professional manner, striving for a positive outcome. Document customer interactions accurately and maintain comprehensive service records. Collaborate with internal teams to ensure effective communication and resolution of customer issues. Stay informed about the latest developments in the biotechnology sector to provide relevant support and information to clients.