Dutch Customer Support Agent - Turkey based (FULL REMOTE)

Fluency in Dutch C1/C2 Level or Native Good knowledge of English (B2 level) Availability to work in rotating shifts Good computer skills Previous experience or contact with clients Excellent communication skills Good listening and empathy skills Good time management skills Team spirit and flexibility

Answer inbound calls and customer inquiries Provide support and direction to customers Resolve customer service issues in a timely and empathetic manner Maintain accurate data input of consumer enquiries, questions and feedback Troubleshoot through open questions, support documents and system training Offer recommendations to common problems or frequently asked questions