Dutch Customer Support Agent - Turkey based (FULL REMOTE)
C
Cross Border TalentsCustomer Support
TurkeyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Experience
- Any kind of previous experience or contact with clients
- Required Skills
- Communication SkillsTime ManagementComputer skillsEmpathyTroubleshootingActive listeningCustomer support
Requirements
- Fluency in Dutch C1/C2 Level or Native
- Good knowledge of English (B2 level)
- Availability to work in rotating shifts
- Good computer skills
- Previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
Responsibilities
- Answer inbound calls and customer inquiries
- Provide support and direction to customers
- Resolve customer service issues in a timely and empathetic manner
- Maintain accurate data input of consumer enquiries, questions and feedback
- Troubleshoot through open questions, support documents and system training
- Offer recommendations to common problems or frequently asked questions
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