Remote Call Center Supervisor
Company:TechOp Solutions International
Location:United States
Languages:English
Seniority level:Middle, 4 years contact center, 2 years supervisor
Experience:4 years contact center, 2 years supervisor
Skills:
LeadershipProject ManagementPeople ManagementOperations ManagementCommunication SkillsMentoringQuality AssuranceCoachingCustomer support
Requirements:
HS diploma (or equivalent) required 4 years of contact center experience 2 years of contact center supervisor experience Must be able to obtain and maintain government agency suitability requirements A reliable, hard-wired internet connection is required Must reside in the Hampton Roads area
Responsibilities:
Supervise and manage overall contact center operations Workforce Management and schedule management Quality assurance Performance management Reinforce training and coaching contact center agents Direct customer support, when needed Engage with client and respond to Government requests Participate in efforts to improve overall performance
