Solutions Architect, SaaS Operations (Remote)

Posted 5 months agoViewed

138000 - 186000 USD per year

United StatesFull-TimeSaaS Operations

Company:ezCater, Inc

Location:United States

Languages:English

Seniority level:Senior, 5+ years

Experience:5+ years

Skills:

Software ArchitectureProduct DevelopmentBusiness OperationsSaaSRelationship managementTechnical support

Bachelor’s Degree in IT, Business, Management, or 10+ years relative field of study.
5+ years of experience with hands-on technology and relationship management.
Ability to resolve issues under pressure.
Ability to understand how technology relates to business needs/ objectives.
Proven work experience with technology solutions and integrations.
Exceptional communication skills and the ability to consult directly with current or potential customers and vendor partners.
Ability to build strong relationships with a variety of stakeholders.
Extensive curiosity and creativity to help solve complex operational challenges.
Strong technical knowledge and ability to consult with vendors and customers on technical and operational needs.
Operational understanding of technical integrations and ability to design outside-the-box solutions based on partner technical constraints.

Partner with Sales Team to customize ezCater technical solutions for Enterprise customers and prospects.
Identify prospect pain points and design solutions with ezCater platforms.
Understand current technology platform and integration capabilities to translate into customer solutions.
Work with Product Teams to identify platform improvement opportunities and define product roadmaps.
Partner with Marketing to communicate technical capabilities.
Support Product and Sales Teams in identifying and developing commercial relationships with new technology and integration partners.
Identify industry trending technology partners and build partnerships.
Travel to partner on-site meetings and trade shows as needed.