Success Engineer

Built backend systems Played with web crawling or APIs Guided technical teams through complex onboarding Think in systems and workflows Excel at consultative selling and building trusted advisor relationships Think in metrics, health scores, and adoption rates Ship fast and create momentum See repeat issues, common requests, and potential product improvements Work seamlessly with Product, Engineering, and Growth teams Experience with HubSpot, Customer.io, n8n, Postgres, PostHog, Pylon (bonus) Experience with our stack (bonus) Created technical documentation, videos, or educational content (bonus) Run business reviews and managed customer health scores (bonus) Understand the developer tools ecosystem and technical buyer personas (bonus) Built with Firecrawl or similar web scraping/data extraction platforms (bonus)

Monitor & Engage customers hitting credit usage thresholds Run Structured Meetings and regular business reviews Build Adoption Playbooks to drive feature adoption Scale Success Playbooks for repeatable customer engagement Guide customers through technical setup and implementation Act as a Trusted Advisor for customers Create Scalable Resources like documentation and videos Troubleshoot and unblock integration issues and API problems Track Product Adoption and create strategies to increase usage Process Customer Intelligence from meetings and product requests Maintain Customer Health Scores Present Customer Insights in team meetings Track Revenue Impact of customer feedback Meet and guide developers and technical teams Engage in community support (Discord, Pylon tickets, Zoom) Influence the roadmap by tracking patterns and logging product gaps